If there are any questions you may have or any parts of the site you are unsure how to use, have a look through this page and you will most likely find the answer you need.
Question: I do not wish to pay by credit or debit card on the secure online ordering form, can I still order?
Yes, you can send a cheque payable to Brentside Programmes, PO Box 257, 3,Elm Croft, St Neots, Cambs PE19 9BZ preferably with a cheque endorsed "not to exceed £" the maximum amount of the order including postage. For orders under £5 please send unused postage stamps. Postal Orders are also accepted.
Question: Can I reserve or pay for programmes by telephone?
Yes, just telephone 01480 474682 Monday to Friday 9.00am to 5.00pm
Question: How often will the website be updated?
The website will be updated on a regular basis and completely changed every six weeks.
Question: Can I reserve programmes by email?
Programmes can be reserved by email but during busy periods preference will be given to orders made through the secure online ordering facility on the website accompanied by the correct payment details
Question: I have no internet access, how can I obtain a paper copy of the catalogue?
A paper catalogue will be issued approx every six weeks. If you only require a listing of an individual club, please state the particular club you require. All you have to do is send £1.50 in unused postage stamps to Brentside Programmes,PO Box 257, 3, Elm Croft, St Neots, Cambs PE19 9BZ
Question: How will I know when the website has been updated?
You can subscribe to the Brentside programmes newsletter which will advise you of any major updates on the website.
Question: How soon will my order be posted?
We try to return all orders to the United Kingdom addresses in seven days
Question: I have placed an order through the secure online ordering facility on the website but the postage cost seems very high?
As the size and weight of programmes varies considerably it is not possible to give accurate information on the actual postage costs for each order. As a result the website online ordering system only gives an estimate of the postage costs. To keep the system simple we apply a fixed charge per programme ordered. When ordering more than 1 progamme the postage and package charge indicated by the online ordering system can therefore seem very high. However, we will only charge you the cost price for postage and packaging.
