Frequently Asked Questions

If there are any questions you may have or any parts of the site you are unsure how to use, have a look through this page and you will most likely find the answer you need.
If you cannot find the answer you need, then please email us on
Question:   I do not wish to pay by credit or debit card on the secure online ordering form, can I still order?

Question:   Can I reserve or pay for programmes by telephone?

Question:   How often will the website be updated?

Question:   Can I reserve programmes by email?

Question:   I have no internet access, how can I obtain a paper copy of the catalogue?

Question:   How will I know when the website has been updated?

Question:   How soon will my order be posted?

Question:   I have placed an order through the secure online ordering facility on the website but the postage cost seems very high?